Customer Care for Element Vape
As a leading e-liquid business that delivers legal USA nicotine products to consumers, cannot stress enough how vital it is to deal with your Element Vape package properly. The security of consumers’ safety is very important, and we do everything we can to make sure your orders are processed quickly and securely. However, some of the issues we experience with returning customer goods, often stem from our lack of knowledge or patience. For these reasons, we have created a simple guide to help you deal with your return packages.
If you possess received a mistake coming from your local shipping service and would certainly like to terminate your order, 1st check your e mail and/or spam filter to make sure you clicked about the correct shipping address and/or LINK. Once this has been done, when you are still enthusiastic about continuing, just answer the e mail with the information on your request and you may greatly appreciate any assistance you may offer. For specialized issues, you might need to make contact with customer care via their own phone number: (Toll Free). Alternatively, if a person have any additional questions, you may send us a good email and all of us will try our best to be able to assist you.
Your bundle appear at your own door within more effective to ten operating days. Take note of which shipping times may possibly vary from one courier company to another. Therefore, it is, constantly preferable to buy with a trustworthy company. To help ensure your package deal arrives safely, all of us always advise that you sign your own parcel’s “Thanks For Sending” section when it arrives. Your regional delivery services are usually required to obviously display this signature confirmation on almost all sent items, which includes Element Vape products.
When your parcel has arrived at your entrance, you will have to collect this as soon since possible. This is normally done by simply completing a self-addressed, stamped envelope along with your return address and tracking number. Upon arrival, ensure that your unit is totally charged and ready to begin using that immediately. Tend not to hold out for your Element Vape product in order to warm up; it should not be stressed sufficient, particularly in the case of rechargeable batteries.
As outlined inside the above paragraph, when shipping to UK residents, delivery will be facilitated by simply one of our countrywide network of courier companies, such since DPD, FED FORMER MATE or UPS — but please enable for additional charges to be obtained into consideration whenever placing your purchase. Customers located within just the Republic of Ireland are not allowed to purchase online. In most cases, clients located within typically the Republic of Ireland in europe will be struggling to purchase the item through the use of credit playing cards Novo 2 or debit cards. We are currently going through some issues along with credit card fraud in Europe and in certain situations, payments made making use of these methods may be declined or reversed. In add-on, all deliveries to be able to EU customers may be subject to fees and import duties.
Whenever shipping internationally, make sure you note that traditions procedures are really time-consuming and often require the assistance of a good independent customs agent. In the case of an brought in product, delivery occasions will be dependent on your courier’s international delivery services and transit times may greatly surpass our internal shipping estimates. Should you be unsure of expected transit times, please make contact with us immediately. Global orders will generally arrive within 3 to 5 business days following payment has been received.
For all those questions regarding this matter, make sure you note that queries should be focused towards our company headquarters. Should a person need for making adjustments or inquire regarding our services in general, you could do so at anytime during enterprise hours, Monday via Friday, except Sunday, Wednesday, and Thurs. Should you have got any other queries, you can possibly contact our customer service team or one of our sales representatives in the main office. If you prefer to place your order on the internet, you are delightful to visit internet site and follow the simple instructions provided. All billing plus ordering information may be provided in the click regarding a button.
As constantly, we strongly recommend that all purchases be paid regarding completely before shipping or delivery associated with products. Any changes to shipping or perhaps delivery policies will probably be clearly indicated on receipt of repayment. In the occasion of a defect in any product, please contact us all right away to get a return or substitute. As long since your satisfaction will be our most important, all of us will work with one to make sure that you have got the very best digital products available.